1. Order Cancellations

• 1.1 Order Cancellation by Buyers
  • 1.1.1 Buyers can cancel their orders before the order is dispatched. If a buyer cancels an order, you will be notified, and the item will be marked as available for sale again.
• 1.2 Order Cancellation by Sellers
  • 1.2.1 As a seller, you can cancel orders due to product unavailability, issues with the buyer's shipping address, or other unforeseen circumstances. If you need to cancel an order, inform the buyer and update the order status promptly.
  • 1.2.2 Repeated cancellations may affect your seller rating and account status. KashWork reserves the right to review and take action against accounts with excessive cancellations.

2. Exchange Policy

• 2.1 Conditions for Exchange
  • 2.1.1 We allow exchanges for products under the following conditions:
    • The product received is damaged or defective.
    • The product received is incorrect (e.g., wrong size, color, or model).
  • 2.1.2 To be eligible for an exchange, the product must be unused, in the same condition that the buyer received it, and in its original packaging. Certain items, such as customized products, perishable goods, and items marked as non-exchangeable, are not eligible for exchange.
• 2.2 Exchange Process
  • 2.2.1 To facilitate an exchange, the buyer must initiate the request through their KashWork account. You will receive a notification of the exchange request and must respond within 3 business days.
  • 2.2.2 If the exchange request is approved For standard pickup:
    • Our logistics partner will handle the pickup and delivery of the exchanged item. Ensure the replacement product meets the buyer's requirements and is dispatched promptly.
    For Porter Pickup/Drop-off: Once the seller approves, you will receive a WhatsApp notification with the seller's pickup/drop-off address. Buyers must:
    • Drop off the product at the seller's location (for ultra-fast exchanges)
• 2.3 Shipping for Exchanges
  • 2.3.1 Ensure you use the exchange label provided by KashWork.

3. Payment Issues

• 3.1 Payment Schedule
  • 3.1.1 Payments for your sales will be processed and transferred to your registered bank account within 29 days after the product is successfully delivered to the customer, after deducting the relevant KashWork fees.
• 3.2 Payment Disputes
  • 3.2.1 In case of any discrepancies or issues with your payments, contact KashWork support immediately. Provide relevant order details and transaction information to resolve the issue promptly.
• 3.3 Payment Hold
  • 3.3.1 KashWork reserves the right to hold payments for any suspicious or fraudulent transactions. You will be notified of such holds and may be required to provide additional information for verification.

4. Compliance and Accountability

• 4.1 Seller Responsibilities
  • 4.1.1 As a seller on KashWork, you are responsible for ensuring the accuracy of your product listings and compliance with all applicable laws and regulations. Misrepresentation of products or repeated cancellations may result in penalties or account suspension.
• 4.2 Monitoring and Enforcement
  • 4.2.1 KashWork monitors seller activities to maintain a trustworthy marketplace. Non-compliance with our policies may lead to corrective actions, including warnings, penalties, or account termination.

5. Contact Information

• If you have any questions or need further assistance regarding this Refund & Cancellation Policy, please contact our seller support team at .

6. Changes to This Policy

• KashWork reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically for any updates.

Effective Date: 17th day of July 2024