Seller KashWork

Privacy & Cookie Policy

Introduction

Welcome to KashWork Ecommerce Private Limited ("we", "our", "us").
This Privacy & Cookie Policy describes how we collect, use, disclose, and protect your personal and business information when you use our platform as a seller on https://seller.kashwork.com ("KashWork" or "Site").

By using our platform, you agree to the practices described in this policy.

We are committed to protecting your privacy, maintaining transparency, and ensuring that your data is used only for legitimate business purposes related to your selling activities on KashWork.

1. Information We Collect

We collect information to operate our platform efficiently, verify seller credentials, ensure compliance with applicable laws, and provide customer and payment support.

1.1 Information You Provide

Account Registration: Name, business name, contact number, email address, business registration details (GST, PAN, etc.), and bank/payment details.
Product Information: Descriptions, prices, images, inventory data, and other listing information you upload.
Transactions: Details of orders, refunds, settlements, and payment histories.
Communication Data: Messages with KashWork or buyers, support tickets, and reviews.
Verification Documents: ID proofs, tax registration documents, or business licenses.

1.2 Information Automatically Collected

Device & Technical Data: IP address, device identifiers, browser type, operating system, and access times.
Cookies & Tracking Data: Data collected via cookies, pixels, or similar technologies for login sessions, analytics, and ad performance.
Usage Logs: Platform activities like login times, clicks, listings created, and updates.

2. How We Use Your Information

We use collected data for legitimate business, operational, and legal reasons, including:

To Operate Your Account
- Verify seller identity and business credentials.
- Enable listing, inventory, and order management.
- Process transactions and payments.
- Manage disputes, returns, and refunds.
To Communicate
- Send notifications about orders, settlements, and account updates.
- Contact you regarding compliance, verification, or product concerns.
- Share updates, offers, or marketing materials (only with your consent).
To Ensure Compliance & Security
- Prevent fraudulent activity or misuse.
- Comply with tax, regulatory, and anti-money-laundering laws.
- Enforce KashWork’s Seller Terms and applicable policies.
To Improve Our Services
- Conduct analytics, performance tracking, and product development.
- Enhance user experience through personalized dashboards and insights.

3. Legal Basis for Processing (DPDPA-Compliant)

Your personal and business data is processed based on:

Your consent during registration and continued use of the platform.
Legal obligations (e.g., tax, financial reporting, audit).
Legitimate interests (fraud prevention, service improvement).
Contractual necessity (to provide selling and payment services).

4. Disclosure of Information

We may share limited information as follows:

Service Partners:
Logistics, payment gateways, analytics, marketing, and cloud service providers — only for performing necessary services under confidentiality.
Buyers:
Buyers may see limited seller details (name, city, business name, and invoice info) required for purchase and legal compliance.
Authorities:
When required by law enforcement, courts, or government agencies.
Business Transfers:
In case of a merger, acquisition, or sale of assets, data may be transferred to the new entity with prior notice.

5. Seller Responsibilities

Sellers must comply with the following rules:

Authenticity & Legality
- Only sell products that are authentic, legal, and authorized for sale in India.
- Selling counterfeit, “first copy,” or unauthorized items is strictly prohibited.
Accuracy
- Product listings must be accurate, honest, and not misleading.
Compliance
- Sellers must comply with GST, invoicing, tax filing, and other legal requirements.
- Every transaction must have a valid tax invoice issued by the seller.
Quality & Responsibility
- You are responsible for the quality, warranty, and compliance of your sold products.
- KashWork is not liable for disputes between buyer and seller.
Shipping
- Pack items properly and mark them “ready to dispatch.”
- Logistics partners handle delivery; any delay due to improper packaging is the seller’s responsibility.
Prohibited Items
- Sale of restricted items (weapons, drugs, adult content, endangered species, or illegal goods) is strictly prohibited.

6. Data Security

We employ multiple safeguards:

Encryption: SSL for all data transmissions.
Access Controls: Only authorized personnel can access sensitive seller data.
Secure Infrastructure: Firewalls, intrusion detection, and server-level security to prevent unauthorized access.
Periodic Audits: Regular audits and vulnerability checks to ensure system safety.

7. Account Deletion & Data Handling

When you request account deletion:

KashWork performs a soft delete of your account.
Your phone number and login credentials are modified, so you cannot log in again using that number.
If you re-register with the same number, it will create a completely new account with no link to previous listings or data.
All old data remains securely archived for audit, legal, or tax purposes and cannot be restored.

8. Data Retention

Data is retained only as long as required for providing services, fulfilling legal obligations, and resolving disputes.
Archived or soft-deleted data is securely stored and access-limited.

9. Your Rights

Under applicable laws, you have the right to:

Access or obtain a copy of your data.
Correct inaccuracies in your data.
Request deletion (subject to legal retention).
Withdraw consent for non-essential processing.
Data portability to another provider, where feasible.

To exercise these rights, contact: [email protected]

10. Cookies & Tracking Technologies

We use cookies and similar tools to:

Keep you logged in securely.
Analyze performance and site usage.
Personalize your dashboard and experience.

You may control or delete cookies through your browser. Some features may not function properly if cookies are disabled.

11. Monitoring & Enforcement

KashWork monitors seller activity for compliance and safety.
Breaches such as fraud, sale of illegal goods, or repeated violations may result in suspension or termination.
We may cooperate with authorities for any illegal activity.

12. Intellectual Property

Sellers must not upload, display, or sell products that infringe on any trademark, copyright, or patent.
Violations may lead to permanent suspension and legal action.

13. Third-Party Links & Integrations

Our site may contain links to or integrate with third-party services (e.g., payment gateways, courier tracking).
We are not responsible for their privacy practices.
Sellers are encouraged to review those third-party privacy policies separately.

14. Children’s Privacy

KashWork is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
If a minor is found using our platform, the account will be suspended immediately.

15. Grievance Redressal & Contact Information

For grievances, rights requests, or questions:

Data Protection & Grievance Officer
KashWork Ecommerce Private Limited
Email: [email protected]
Address: Plot No 337, Phase, 2, Industrial Area Phase II, Chandigarh, 160002
Response Time: Within 30 working days

16. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, and any disputes will fall under the exclusive jurisdiction of the courts in Chandigarh, India.

17. Policy Updates

KashWork reserves the right to modify this Privacy & Cookie Policy at any time.
Changes take effect immediately upon posting. Sellers are advised to review it periodically.